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Feature
Customer reviews
One-tap feedback at the happiest moment — reward redemption.
What it is
Customer reviews capture satisfaction with a simple one-tap rating shown right after a customer redeems a reward. Inspired by the five-face terminals you see in airports, it is friction-free for the customer and gives you an honest read on how your business is doing.
Customer reviews, satisfaction ratings, or feedback — a simple pulse on your customer experience.
How it works in LoyalNeo
- 1After a customer redeems a reward, a quick rating prompt appears.
- 2They tap one of five faces — no form, no submit button.
- 3Ratings are collected automatically against your business.
- 4You see satisfaction trends in your review analytics.
Why it matters
Friction-free
One tap, no form — so customers actually leave feedback.
Timed for honesty
Captured right after a reward, when the experience is fresh.
Track satisfaction
See your rating trends over time in the dashboard.
Customer reviews FAQ
- How do customer reviews work in LoyalNeo?
- After a customer redeems a reward, a one-tap five-face rating appears. They tap once — no form — and the rating is recorded against your business.
- When are customers asked for a review?
- Right after they redeem a reward, when the experience is fresh and satisfaction is highest.
- Can I see my ratings over time?
- Yes. Review analytics show your customer satisfaction trends in the dashboard.
- Is it hard for customers to leave a review?
- No. It is a single tap on one of five faces, with no form or submit button.
Try customer reviews free
30 days free, no credit card, no app download for your customers.